the power of people - teamworking
To enable businesses to operate more effectively, it is essential that teams work towards business goals as an interconnected unit. This programme is designed to maximise the performance of any team to deliver long term excellent results. The course covers various topics including identifying critical elements of successful teams, team communication styles and key motivators of each team members. We explore the roles, goals and processes of each member and how they contribute to the team's performance. A vital element of this course is the team building activities where the members can make these new skills practical and transferable to the workplace.
presenting with presence
This programme is suitable for delegates who have a need to make confident and stimulating presentations at meetings, conferences, to customers and in their personal life. The course focuses on various skills and competencies required from preparation and planning through to delivery and dealing with questions. In addition to the proven presentation theory, delegates will receive a video tape of their presentations (before and after). They will also receive a one to one feedback session with the trainer providing valuable reference material to encourage future development.
can you spare a minute - time management
Due to today's business pressures, managing time effectively is becoming more and more important. This programme focuses on key techniques to assist each delegate to manage their busy work schedules efficiently. The tools and techniques delivered are above and beyond the traditional methods of self-management. A key element of this course is based on understanding the importance of self-responsibility within the business environment. The programme is fully interactive and includes various experiential learning opportunities.
voice of the customer - customer care
As an organisation's performance is dependent upon everyone serving each other, this course is a customer care programme focusing your employees on the vital element of your business - your customers (both internal and external). Delegates will be equipped with tools, techniques and strategies to deal with even the most challenging customer concerns. They will explore who the customer is, what the customer wants and how to deliver to their needs in order to maintain excellent customer relations.
marketing in the voluntary sector
The voluntary sector is unique as it needs to produce a high standard of marketing material on a minimal budget. This programme will equip delegates with a toolbox of skills to "GET THE WORD OUT AND THE CLIENTS IN". The two day course provides many opportunities to put into practice various marketing strategies and planning techniques. Delegates will work on a live piece of marketing material applying the use of power words, specific language patterns, graphics to gain attention and eye catching layouts. Networking opportunities are strongly encouraged throughout the programme and they will explore how to take advantage of very low cost/ free advertising using the different media forms available.
